When Downtime is Not an Option!
Maintenance Service Contract Options
In today’s busy workplace, where downtime is not an option, it is critical to keep your printers operating at maximum productivity. Increase printer support and efficiency by adding a Service Maintenance Contract with enhanced service options. Check below to see what options are available in your area.
Asia Pacific
Printronix in Asia Pacific offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers. When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts.
Service/Maintenance Contract Options Comparison
Asia Pacific Only
| On-Site - Next Business Day Service Option* | Return to Depot Extended Service Option | 7 x 24 On-Site Service Option* |
|
|---|---|---|---|
| Service Term offered | 1,2,3,4,5 year options | 1,2,3 year options | 1,2,3,4,5 year options |
| Turn-around time | Calls received by 2pm local time will be serviced on-site the next business day. | Repaired in 3-5 days upon receipt at depot. | Responds within 4 hours, 7 days a week 24 hours a day (including weekends). |
| Technical Phone Support | M-F 9:00am – 5:00pm Local time exclusive of holidays | M-F 9:00am – 5:00pm Pacific Time | 7 days a week, 24 hours a day |
| Discount Pricing when purchased at time of printer purchase | Available | Available | n/a |
| Multi-Vendor Service Coverage (competitive brand printers) | Available | Available | Available |
*7x24 Onsite Service Options depends on area & customer request
*Next Day Service depends on area
Contact “Support” or your local sales representative for pricing and details.
EMEA
Printronix in the EMEA region offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers. When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts. Below is an outline of services avaible.
Service/Maintenance Contract Options Comparison
EMEA Only
| On-Site - Next Business Day Service Option* | 4 Hour Response* (Some Restrictions Apply) | 7 x 24 On-Site Service Option* |
|
|---|---|---|---|
| Service Term offered | 1,2,3,4,5 year options | 1,2,3 year options | 1,2,3,4,5 year options |
| Turn-around time | Calls received by 3pm local time will be serviced on-site the next business day. | Calls received by 12noon local time will be serviced on-site. | Responds within 4 hours, 7 days a week 24 hours a day (including weekends). |
| Technical Phone Support | M-F 9:00am – 5:00pm | M-F 9:00am – 5:00pm Pacific Time | 7 days a week |
| Discount Pricing when purchased at time of printer purchase | Available | Available | n/a |
| Multi-Vendor Service Coverage (competitive brand printers) | Available | Available | Available |
* Next Business Day Service is available in most European countries and some Middle East and African countries. Pricing is applicable in EUR currency for EUROPE and GBP currency for UNITED KINGDOM.
*7x24 Onsite Service may not be available in all area
Contact “Support” or your local sales representative for pricing and details.
North America
Printronix in the USA offers multiple Service Options to cover your new printers, your old printers and your competitively branded printers. When you purchase an extended Service Contract, you can be assured that your printer will be serviced by certified Printronix technicians using genuine Printronix parts.
Service/Maintenance Contract Options Comparison
USA only – call for coverage in Canada and Latin America
| On-Site - Next Business Day Service Option* | Return to Depot Extended Service Option | 7 x 24 On-Site Service Option* |
|
|---|---|---|---|
| Service Term offered | 1,2,3,4,5 year options | 1,2,3 year options | 1,2,3,4,5 year options |
| Turn-around time | Calls received by 2pm will be serviced on-site the next business day. | Repaired in 3-5 days upon receipt at depot. | Responds within 4 hours, 7 days a week 24 hours a day (including weekends). |
| Technical Phone Support | M-F 7:00am – 3:30pm Pacific Time | M-F 7:00am – 3:30pm Pacific Time | 7 days a week, 24 hours a day |
| Discount Pricing when purchased at time of printer purchase | Available | Available | n/a |
| Multi-Vendor Service Coverage (competitive brand printers) | Available | Available | Available |
*7x24 Onsite Service may not be available in all areas
*Next Day Service may not be available in all areas
Contact “Support” or your local sales representative for pricing and details.